Frequently Asked Questions
General Questions
What types of products do you offer?
At Zenovich, we specialize in high-quality fashion products combining style with functionality to meet the needs of modern men and women.
How can I contact customer support?
You can reach our customer support team by emailing support@zenovich.com we aim to respond to all inquiries within 24 hours.
Where are your products manufactured?
Our products are designed with care and precision, and we partner with reputable manufacturers to ensure high-quality standards.
Ordering and Payment
How do I place an order?
To place an order, browse our website, select the items you wish to purchase, choose your desired size and color, and click “Add to Cart.” Once you're ready, proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including Visa, MasterCard, American Express, Discover and PayPal.
Shipping
Where do you ship to?
We offer standard shipping for 4.99$ within the United States.
How long will it take to receive my order?
Orders processed within 1–3 business days. Delivery usually takes 7–12 business days.
Can I track my order?
Yes! Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your package's journey.
Returns
What is your return policy?
We accept returns within 30 days of delivery. To be eligible for a return, items must be new, unused, and in their original packaging.
How do I initiate a return?
To initiate a return, contact our customer support team at support@zenovich.com within 30 days of receiving your order. Provide your order number and details about the item(s) you wish to return.
Sizing
How do I determine my size?
We provide a detailed sizing chart on our website to help you find the perfect fit for shoes, sweaters, and jackets.
Contact Us
If you have any other questions or need further assistance, please don't hesitate to contact us at:
Business Name: Zenovich
Business Address:
3500 McCann Rd
Longview, Texas 75605
United States
Business Email: support@zenovich.com
Business Phone: +1 (866) 206-3742
Contact Form: Contact page
Customer Support: Monday – Friday 9 AM to 5 PM (GMT-05:00) Eastern Time
Response Time: We aim to respond to all customer enquiries within 24 hours.